Hope Dogs in the EOC: Comfort in times of crisis

EMScholar Exercises

This is part of a series about the largest disaster exercise conducted in Washington State history called Cascadia Rising, 2016. See the other blogs here.

You know immediately when they arrive because the whole room gravitates toward their wake.

“Did you see the Hope Dogs?” someone asks me.

“What are Hope Dogs?” I ask heading toward a growing crowd in a corner. Oscar and Pickles are therapy dogs who work for the non-profit organization Hope Animal-Assisted Crisis Response (Hope AACR). They are part of an elite team that not only has animal-assisted therapy certification and experience but are also screened for suitability in a crisis response environment. Teams receive extensive training in Incident Command System (a standardized way we organize crisis response), first aid/CPR, emotional first aid, crisis communication, and special stress management techniques for work in the field along side first responders.

Founded in September 2001, Hope Dogs provided emotional support victims at the World Trade Center after the 9/11 attacks. Hope Dogs are called out nationally to attend policeman memorials, Operation Purple camps (for military kids), and natural disasters. They work closely in conjunction with FEMA and the Red Cross and were happy to practice with us at Cascadia Rising.

Molly Fischer (right) with Oscar and Raquel Lackey (left) with Pickles

Molly Fischer sits comfortably on the floor with a gentle Oscar. He gives me soulful eyes until I pat him. Hope Dogs first began as emotional support for victims of natural disasters but gradually, the organization began to see a need to support the responders themselves. Fischer started working with FEMA staff during the 2014 Oso, Washington landslide. “It’s such a rewarding thing when you walk into a building where everything is so tense [like that]” she says, “When we walk into a room, it’s all smiles.” She invites another person to pet Oscar. “Snohomish [county] was the smoothest-operating EOC because of the dogs” she says proudly. They were able to relax and focus on the response. “Dogs are amazing at that.”

Pickles Oso
Pickles and another Hope Dog look across the valley to the Oso landslide. Pic courtesy of Cal EOC.

Pickles and handler Raquel Lackey join us. They were at Oso too a day after the landslide while search and rescue were still happening. She describes how exhausting it was for the dogs to sponge up all that emotional stress. They need a break every other day and then a longer break after about three weeks. They never use dogs under 2 years old because it can be too stressful for the puppies and they only use dogs who are highly tolerant of new things and stressed people. After, Oso, she took the dogs to the beach for a couple days were there was no one around.


Still… she says, they can get depressed if they don’t work for a while.
“How do you know when it’s time to go back to work?” I ask
“They’ll tell you. This one,” she nudges a tail-wagging Pickles, “will approach people on the street for pets” she laughs.

I wonder aloud why the dogs need practice when they seem to be such naturals. “Our minds know this is an exercise but our bodies don’t” Fischer tells me. Lackey nods. “You’ll notice the dogs can identify who’s the most stressed.” Oscar puts his head in someone’s lap. Both he and the person seem grateful for the head scratches.


If you’d like to support these intrepid therapy dogs and the volunteers who give up their time to support first responders and victims, do visit their page to see all the different ways you can help.



Net Neutrality: an Emergency Manager’s Perspective

Today, I watched John Oliver’s net neutrality video.

I get so frustrated with the cable company’s assurances that consumers won’t notice any change with a two-tiered system. How stupid do they think we are? They have no motivation to treat us “right” when they have a monopoly. Furthermore, why would I give up a freedom I enjoy to pay for it? I went ahead to the FCC’s comment section and wrote my own letter to the FCC in the comment section.

Dear Mr. Wheeler,

It is my job as an American citizen and as an Emergency Manager to prepare our country for disasters. If you allow corporations to tamper with the internet, you will be the architect of the most insidious disaster our country is likely to see. In short: 1. the internet is the first truly democratized process in this country. It is a tool for change and affects not only the future direction but day-to-day lives of the American people–ALL people, Mr. Wheeler, including you, your cronies, the cable companies, and the poorest of the poor. Do you want to be the man who silenced a nation?

2. The internet is the fastest information disseminating tool we have. Highly useful in times of emergency. Don’t tie up our ability to save people’s lives and property with a private company’s red tape.

3. The internet is our last great potential. It is humanity’s very breath containing crowd-sourced science, art, discussion, and dreams-turning-reality. I leave you with this example: During Fuukishima’s meltdown, the Japanese government was reticent about releasing contamination information. When they did release numbers, they were inconsistent and untrustworthy. A common Japanese citizen used the internet to educate the public about radiation and how to detect it. He crowd-sourced radiation detection and collected a database disseminating up-to-date health and safety information for the Japanese public who could access the data freely and easily. You will not convince me that net neutrality is not a moral imperative, Mr. Wheeler.

Do not let this proposal pass. The result could never be worth the money.

That’s what I wrote. What did you write?